Whenever we receive results from an investigation requested by a practitioner at DC Medical Centre, we send the patient a text message inviting them to book a follow-up appointment. We send this message whether the results are normal or abnormal.
Recommended appointment: you can arrange either a telehealth or in-person consultation to discuss your results. Please choose the option suitable for your clinical needs.
Typically available in 2–5 days after your blood sample is taken. Some tests can take longer.
Typically available in 3–7 days after your imaging scan is completed.
If seven days have passed since your investigation—the day your blood was collected or your imaging scan was performed—and you have not received a results text, please contact DC Medical Centre. We may need to follow up with the pathology laboratory or imaging provider because the report has not been sent to us. Do not assume that no message means your results are normal.
You attend the laboratory or imaging centre for a test ordered by one of our practitioners.
Once the report reaches DC Medical Centre, we send you a text message, regardless of whether the result is normal or abnormal.
The message invites you to arrange a telehealth or in-person appointment to review your results with a practitioner.
If you have received no text within seven days of the test, contact us so we can chase the report if needed.
Receiving our message does not indicate that a result is abnormal. We send it for all results received from investigations ordered by our practitioners.
Please ensure we have your current mobile number so we can contact you.
If you would like a copy of your test results but do not want a follow-up consultation, join our telehealth queue and select “email” as your preferred way to receive your results.
Your practitioner will decide whether the report can be released without discussing it with you first. If the practitioner approves release, your results will be emailed to you. Some results may require a consultation before release or further medical assessment.
Use the telehealth queue and choose email as your results delivery preference. Email release is subject to your practitioner's approval.
For copies of previous test results held by our practice, email reception@dcmedical.com.au with your request. Our reception team will be happy to help, subject to appropriate identity and privacy checks.
Our text-message notification process applies only to investigations requested by a practitioner at DC Medical Centre.
If another practitioner or another medical practice requested your investigation, please contact that practitioner or practice to discuss your results.
If you are transferring your care to DC Medical Centre and would like to discuss results ordered elsewhere, please book an in-person consultation so your GP can review your history and the relevant reports.
Please do not wait for a text message if your symptoms worsen or you need urgent care. For a medical emergency call 000 or attend an emergency department.
Yes. DC Medical Centre sends a text message when we receive results for investigations requested by our practitioners, whether the results are normal or abnormal. The message invites you to book a follow-up consultation.
Blood test results typically take 2–5 days. Some specialised tests may take longer. If seven days have passed since collection and you have not received our text, please contact the practice.
Imaging reports typically take 3–7 days. If seven days have passed since the scan and you have not received our text, please contact the practice so we can follow up with the imaging provider.
No. We send text messages for both normal and abnormal results. The message is part of our standard results process and invites you to discuss the report with a practitioner.
Yes. The text message invites you to rebook either an in-person or telehealth consultation, depending on what is clinically appropriate.
You can join our telehealth queue and select ‘email’ as your preferred way to receive results. The practitioner will decide whether the report can safely be released without a consultation. If approved, we will email it to you.
Email reception@dcmedical.com.au to request copies of previous results held by DC Medical Centre. We will be happy to assist, subject to appropriate identity and privacy checks.
Our automatic results messaging process applies only to investigations requested by a DC Medical Centre practitioner. If another practitioner requested your test, please follow up with them. If you are moving practices, book an in-person consultation to discuss the results.
Please contact the practice if seven days have passed since your blood test or scan. A result may not have reached us and we may need to contact the pathology or imaging provider.
Reception can help locate or request results, but clinical interpretation and decisions about releasing a report without an appointment are made by the practitioner.
Do not delay seeking medical attention if symptoms worsen. For serious or life-threatening symptoms, call 000 or attend an emergency department.
Once you receive our results text, you are welcome to book an in-person or telehealth consultation. For a copy without a consultation, join the telehealth queue and choose “email”, subject to practitioner approval. If you have no text seven days after your test, contact reception.
